Driving Digital Transformation
Alliance Aircrew Solutions: A Dedicated Service for a Specialized Industry
At Alliance Aircrew Solutions, we understand the operational demands of the aviation crew transportation sector. Our proprietary DART (Dispatch, Automation, Routing & Tracking) platform delivers an integrated digital solution that redefines how transportation providers manage flight crew movement.
- Manifest Automation: Automatic ingestion of airline crew manifests via secure APIs eliminates manual data entry and ensures accuracy.
- Labor Efficiency: Reduces dispatch labor costs by 60–80%, allowing operators to scale without increasing overhead.
- Workflow Integration: Connects airline scheduling systems, crew management tools, and hotel bookings into one cohesive workflow.
- Real-Time Visibility: Live trip status updates for dispatchers, drivers, hotels, and airline operations centers.
- Data-Driven Compliance: Every trip is logged and archived for SLA enforcement, insurance validation, and auditing.
We’re not just digitizing dispatch—we’re re-engineering it to deliver scalable, compliant, and profitable crew transportation nationwide.
National Dispatch and Flight Monitoring Center
The Nerve Center of Crew Movement
Our National Dispatch and Flight Monitoring Center will serve as the centralized command hub for all crew transport activity across Alliance's network. With 24/7 live coverage, it will enable proactive coordination, system-wide routing, and real-time SLA enforcement.
- Centralized Oversight: RDCs (Regional Dispatch Coordinators) will manage trips across all markets, ensuring consistency and performance.
- Live Flight Integration: Direct airline data feeds enable preemptive schedule adjustments for early arrivals, delays, or diversions.
- SLA Alerts: Smart dashboards flag potential performance issues before they occur.
- Redundancy & Continuity: Disaster-proof infrastructure and multi-city coordination ensure uninterrupted service.
- Proactive Dispatching: Moves operations from reactive trip booking to anticipatory routing based on actual airline crew flow.
We’re building the air traffic control system for crew ground transport.
Airline Crew Transportation Insurance Compliance
Automated, Tiered Coverage for Modern Operations
Compliance is fundamental in this industry—and we're setting the new standard. Alliance’s insurance platform, built into DART, automatically adjusts coverage levels based on real-time vehicle status, ensuring both protection and cost efficiency.
- Tiered Coverage by Vehicle Status: $5 million liability when crew are on board; $1 million when unoccupied.
- System-Triggered Activation: DART software triggers coverage changes in real time based on passenger detection.
- Audit-Ready Logs: Time-stamped records for every trip support carrier audits, legal protection, and airline contract requirements.
- Risk-Scoring & Premium Optimization: Driving behavior and usage data help improve fleet ratings and reduce insurance costs over time.
- Partner-Ready Platform: Working with major brokers like Hotchkiss Insurance Group to deliver scalable, compliant solutions.
Our goal is to ensure every vehicle is properly covered—without operators paying for insurance they don’t need.
Alliance Passenger Van Fleet Leasing Program
Modern Leasing Solutions for Airline Crew Transportation
At Alliance Fleet Leasing, we provide flexible, cost-efficient van leasing programs tailored for the aircrew transportation market. Whether you're an independent vendor or a multi-market operator, we equip you with compliant, dependable vehicles that scale with your business.
- OEM & National Rental Partnerships: Access to competitive rates and broad availability through partnerships with Ford, Mercedes-Benz, Enterprise, and others.
- Standardized Vans: High-roof, 10–15 passenger vehicles with airline-approved features and branding options.
- Flexible Terms: Short and long-term leases, with options for seasonal adjustments and regional fleet expansion.
- Bundled Services: Add-ons include insurance, preventative maintenance, GPS tracking, fuel programs, and vehicle decals.
- End-to-End Management: Title registration, inspections, replacements, and lifecycle tracking—all handled by our team.
We eliminate the capital burden of vehicle ownership so you can focus on delivering exceptional crew service.
Our Executive Team
Michael Frank Polo Chairman & CEO
Mr. Polo was born in Dallas, Texas to Italian immigrant parents who owned hotels in Havana Cuba from the 1930’s to the late 1950’s. He speaks fluent Italian and Spanish and attended military school earning a bachelor’s degree in Aviation and Aerospace prior to serving in the military. He is an experienced commercial pilot and has a deep knowledge of the travel industry. After serving almost a decade at the world’s largest airline in hotel accommodations and ground transportation for airline crew members. In 2001 he became CEO of Allied Airbus, an exclusive ground transportation company for airline crew members. This company under his guidance grew to 21 cities across the United States eventually selling his interest to focus on a new challenge of bringing technology to the aviation industry in both airline crew housing and airline crew transportation. He also remains as a consultant and technology innovator in the aviation industry. Through automation and a focus on the crew experience and safety in an constant changing landscape in aviation. Currently he serves multiple airlines and transportation companies across the United States and oversees over 2.5 million dollars a month in gross revenue in billing to the airline industry monthly. He continues to transform how the airlines do business in an age of technology.
Jay Douglas Thomas President & CIO
Mr. Thomas is a seasoned business leader with over 36 years of professional experience, including three decades of executive-level leadership across global and franchise-based organizations. As the former President and CEO of Urban Air Adventure Parks under Unleashed Brands, he played a pivotal role in scaling the brand into one of the most recognized names in family entertainment, leveraging deep operational insight and a robust franchise development strategy.
Prior to his work at Urban Air, Jay held leadership roles with industry giants such as Six Flags, where he helped drive innovation and licensing partnerships across a portfolio of entertainment properties. His expertise spans multi-unit operations, consumer experience design, and strategic growth through mergers, acquisitions, and franchise systems.
Under his leadership, the company is scaling its proprietary transportation technology to deliver consistent, secure, and high-performance crew services across the United States.
Jay’s strategic approach is marked by his ability to navigate complex business environments, build scalable infrastructure, and deliver sustained growth. He is widely respected for his collaborative leadership style, data-driven decision-making, and dedication to operational excellence.
Orlando Carrasquillo Chief Operating Officer
Mr. Carrasquillo, originally from Puerto Rico, spent much of his life in Knoxville, Tennessee after relocating with his family during his youth. He holds a Bachelor's Degree in Hotel and Restaurant Administration and a Master's in Business Administration (MBA) from the Haslam College of Business at the University of Tennessee.
His career in the hospitality sector began with Wyndham Hotels and Resorts, where he took on a leadership roles in Front Office management. Over his 25+ years in the industry, he has worked across six states and over ten cities nationwide, adapting to the ever-evolving demands of the hospitality sector. In the past decade, his professional focus has shifted to Marriott International, where he held senior on-property leadership positions in both franchise and Marriott-managed properties, driving operational excellence and innovation.
My current role represents the culmination of his journey to explore how advanced technologies and data-driven insights can transform the hospitality experience for the airline industry. Lodging solutions that meet specialized, single-point needs, with an emphasis on cutting-edge, forward-thinking approaches that blend technology with guest-centric service models.in innovative and creative ways.
Claudia Michelle Richardson VP of Client Services
Ms. Richardson has over eight years of experience in customer service and specialized expertise in flight crew transportation, she brings a strong foundation in logistics, administration, and software management. She has spent five years overseeing flight crew transportation administration, five years in transportation management, and seven years working with flight crew software solutions, ensuring operational efficiency and streamlined processes.
Currently pursuing a Bachelor’s degree in Business Administration from Texas Christian University in Fort Worth, Texas, Claudia is committed to expanding her knowledge in business strategy and organizational leadership. Fluent in both English and Spanish, she navigates diverse professional environments with ease, fostering strong communication and collaboration.
Beyond her career, Claudia has lived in multiple locations due to her husband's military service, gaining a deep appreciation for cultural diversity and global connectivity. An avid traveler, she enjoys exploring new places and contributing her time to humanitarian organizations, combining her passion for service with her commitment to making a difference. When not working or volunteering, she cherishes moments spent with family and friends.
Contact our team to see how you can get started today.
1-888-755-6765
Alliance Aircrew Solutions LLC
190 Registry Boulevard
2nd Floor
Saint Augustine, FL 32092
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